IMPORTANT INFORMATION ABOUT THE SERVICE

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY


FROM MONDAY 27TH JULY IF YOU ARE ATTENDING THE PRACTICE YOU MUST WEAR A FACE COVERING - PATIENTS NOT WEARING A FACE COVERING WILL NOT BE PERMITTED ENTRY TO THE PRACTICE.


HOW YOU ACCESS THE PRACTICE HAS CHANGED

Increased support announced for patients with COVID-19 symptoms and members of their household

GP surgeries in Halton and Warrington are working with NHS 111 and local hospitals to provide more advice and treatment to patients with COVID-19 symptoms and members of their household who are self-isolating. The support, which includes telephone, video and face-to-face assessments, will be provided to help these patients with a range of health issues and concerns.

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)-

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.

Click Here for further information- https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/general-practice-transparency-notice?_cldee=anVsaWFucG91bHRvbkBuaHMubmV0&recipientid=lead-1b54b585bc8eea11a812000d3a86b23d-f67773fd8486410d88814d796afb7d70&esid=749e6d8a-cc8e-ea11-a811-002248007f84

Advice for patients with COVID-19 symptoms

If you have COVID-19 symptoms and you need advice or treatment with any health issue, you should contact NHS 111 in the first instance, unless it is a life-threatening emergency, then you should dial 999.

  • If you have possible COVID-19 and you are struggling to cope with your symptoms, you should use the NHS 111 online Coronavirus service - https://111.nhs.uk/covid-19.
  • If you have COVID-19 symptoms but have another health concern, please contact NHS 111 online at https://111.nhs.uk/ or via phone.

NHS 111 may then refer you to your GP Practice for further assessment via phone or video call. If clinically appropriate, a face-to-face appointment will be booked by the practice at one of the dedicated face-to-face assessment sites which have been set up in Halton and Warrington. As a result, you may need to go to a different surgery than normal for an assessment with a GP. The sites will not offer testing for COVID-19 and are not public testing sites.

To ensure the safety of patients and staff, only patients who have the medical problem and a booked appointment at the assessment sites will be allowed access. Patients will only be allowed to enter one at a time, they will be asked to wait in a car if possible and only enter when they are contacted by mobile phone.

Advice for patients living in a household with someone who has COVID-19 symptoms

If you have a health concern but are self-isolating because you live in a household with someone who has COVID-19 symptoms, you can contact the surgery directly via phone or by contacting the practice via an online form on the practice website (eConsult).

IMPORTANT: please make the surgery aware that you are living in a household with someone who has COVID-19 symptoms.

A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required. Face-to-face appointments for patients who live in a household with someone who has COVID-19 symptoms will take place at one of the dedicated face-to-face assessment sites.

Advice for patients who live in households that DO NOT have COVID-19 symptoms

To reduce any potential risk of infection, patients who live in households without any COVID-19 symptoms will be seen in a separate area of the practice from patients with COVID-19 symptoms and members of their household. As a result of the new arrangements, you may be asked to attend a different entrance than usual. If you need to attend a different entrance, we will advise you at the time of booking your appointment. It is recommended that you wear a facial covering when attending the practice.

Please be reminded… do not to come into the surgery without a pre-booked appointment. If you need help with a health concern, please contact us via phone or by completing an online form on our website (eConsult). A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required.

Where can I find out more information?

Read some frequently asked questions for patients here (insert link).

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BOOKING AN APPOINTMENT

If you wish to make an appointment or require contact with a GP / Nurse, please contact the practice on the day at 8:30am.

ALL APPOINTMENTS ARE TO BE ACCESSED VIA ECONSULT OR TELEPHONE TRIAGE AT 8:30AM

You will receive a telephone call / response from a member of our clinical team who will deal with your query in the most appropriate way.

Patients are encouraged to use eConsult for medical advice if they have access to the internet.

ROUTINE APPOINTMENTS

We will continue to book face to face appointments for:

  • Baby immunisations
  • Post natal checks
  • 8 week baby checks
  • Cervical screening
  • Urgent blood tests
  • Medicals (Wait List)
  • Joint Injections (Wait list)

ALL OTHER APPOINTMENTS WILL BE COMPLETED VIA TELEPHONE.

If you would like to book an appointment for an annual chronic disease review, please contact reception and ask for a telephone call with the Nurse.


ONLINE BOOKING

We have temporarily suspended the online booking system as all appointment requests must be triaged due to ongoing concerns around COVID-19. 

This is to ensure that we are able to fully assess risk before appointments are booked at the surgery. 

As you will be aware the practice uses eConsult and patients are advised to seek advice via this service. 


PRESCRIPTIONS

You cannot enter the practice to complete a prescription request or collect a prescription.

* PLEASE NOTE - We are not able to authorise any requests for additional supplies of medication.

We are also unable to issue any Asthma rescue packs. If you feel unwell then you must contact the practice by telephone or eConsult.

PRESCRIPTION REQUESTS

Please complete requests online, via post or post paper request through the door. Please note down your choice of pharmacy as paper prescriptions are suspended.

If you are self-isolating (or) shielding and are unable to order your prescription, please contact the prescription line at the practice (01925) 650226 (option 3).

PRESCRIPTION COLLECTION

All prescriptions will go directly to your nominated pharmacy for you to collect.

Paper prescriptions are suspended and you cannot collect ANY prescriptions from the practice.


SAMPLES

All sample bottles are accessible to patients on the desk next to the front door. If a clinician has asked you to provide a sample please contact the practice before you drop the sample off so that the team are expecting you.


 


OTHER IMPORTANT INFORMATION

Click here for information on how you can protect yourself and the local community

Click here for information on self-isolation and why it is important

Click here for information on social distancing

Click here for information on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 

Click here if you need a sick/fit note to cover you for a self-isolation period


 

These measures may vary slightly in individual practices but we ask for you co-operation and patience in supporting the actions. This will ensure that we are still able to deliver the necessary care to all our patients. We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff.

If you have any cough, temperature, or loss of taste or smell however mild, please stay at home and DO NOT COME INTO THE SURGERY.

VISIT THE FOLLOWING PAGE TO CHECK IF YOU HAVE CORONA VIRUS SYMPTOMS: https://111.nhs.uk/covid-19

The latest updates and advice on coronavirus can be accessed via: nhs.uk/conditions/coronavirus-covid-19/

We would like to thank all our patients for their co-operation and understanding

 


econult


Welcome to Guardian Medical Centre

Guardian Medical Centre is home to an NHS general practice providing a comprehensive range of medical services within friendly, comfortable and modern purpose-built premises.

The building was built by the practice in 1995 and houses not only the GPs but also a wide range of community services.

This website has been designed to introduce you to our practice. Please read it carefully, it informs you about the services provided and how to use them.


          

 


 

Please click here to access the full leaflet: Befriending Service Leaflet


Car ParkingImage result for parking sign

Our car park is run by Smart Parking and enables all visitors to the practice and Rowlands Pharmacy to park for free between the hours of 8am-6.30pm.

All visitors will be required to register their car registration plate at reception using the I-pad facility. This is also available at the pharmacy.

There is ample parking and the building offers easy access and facilities for the disabled and mothers with babies.


Medication News

Are you taking gabapentin or pregabalin (brand names include lyrica, alzain Neurontin)

The changes outlined below come into affect from April 2019. These changes follow a government consultation because of concerns around misuse and will mean that these drugs become Controlled Drugs (CDs)

What does this mean to you:

  • prescriptions will expire 28 days from the date on the prescription
  • any pharmacy owings will be collected by the expiry
  • quantities may be reduced to a maximum of 30 days
  • you will need proof of identity to collect from pharmacy
  • you will need to sign when collecting your prescription
  • emergency supplies and loans cannot be made from pharmacies if you run out

Your Data Matters to the NHS

 

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always been clear about how it is used.

 

You can choose whether your confidential patient information is used for research and planning

To find out more visit: nhs.uk/your-nhs-data-matters

 

How your data is used

Your health and care information is used to improve your individual care. It is also used to help us research new treatments, decide where to put GP clinics and plan for the number of doctors and nurses in your local hospital.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

 

What is confidential patient information?

Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private. Information that only identifies you, like your name and address, is not considered confidential patient information and still may be used: for example, to contact you if your GP practice is merging with another.

 

Who can use your confidential patient information for research and planning?

Is used by the NHS, local authorities, university and hospital researchers, medical colleges and pharmaceutical researching new treatments.

 

Making your data opt-out choice

You can choose to opt out of sharing your confidential patient information for research and planning. There may still be times when confidential patient information is used: for example, during an epidemic where there may be a risk to you or to other people’s health. You can also still consent to take part in specific research project.

 

Will choosing this opt-out affect your care and treatment?

No, your confidential patient information will still be used for your individual  care. Choosing to opt out will not affect your care or treatment. You will still be invited for screening Services, such as screenings for bowel cancer.

 

What should you do next?

You do not need to do anything if you are happy about how your confidential patient information is used.

If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service.

 

You can change your choice at any time.

To find out more or to make your choice visit nhs.uk/your-nhs-data-matters or call 0300 303 5678


General Data Protection Regulation (GDPR)

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How we use your information:

  • We collect and hold data about you for the purpose of providing safe and effective healthcare
  • Your information may be shared with our partner organisations to audit services and help provide you with better care
  • Information sharing is subject to strict agreements on how it is used
  • We will only share your information outside of our partner organisations with your consent *
  • If you are happy with how we use your information you do not need to do anything
  • If you do not want your information to be used for any purpose beyond providing your care please let us know so we can code your record appropriately
  • You can object to sharing information with other health care providers but if this limits your treatment options we will tell you
  • Our guiding principle is that we are holding your information in the strictest confidence
  • For more information about who our partner organisations are and how your data us used please see our privacy notice or ask at reception

* Unless the health & safety of others is at risk, the law requires it or it is required to carry out a statuary function.

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When the practice is closed

Please find some links below to guide you on any help you require when the practice is closed.

Emergency dental treatment:

http://www.warringtonccg.nhs.uk/Page%20images/local-services/emergency-dental-service.htm

Self care at home:

http://www.warringtonccg.nhs.uk/Page%20images/your-health/adult-self-care.htm

http://www.warringtonccg.nhs.uk/Page%20images/your-health/childrens-self-care.htm

NHS 111:

http://www.warringtonccg.nhs.uk/Page%20images/local-services/nhs-111.htm

General healthcare advice and information:

www.nhs.uk


CARE QUALITY COMMISSION

Guardian Medical Centre was inspected by the Care Quality Commission in March 2016 and received an overall rating of Good. To view the full report please visit the following website www.cqc.org.uk and search for Guardian Medical Centre or click on our policies tab at the top of the page and click on CQC.

WHO IS MY ALLOCATED GP?

Whilst all of our patients are welcome to see any of our GP's in the practice, we have allocated a GP to every patient in the practice (including children) as part of the government's plans to give every patient in the country a named GP, responsible for co-ordinating all of the services we provide through our contract. If you would like to know who your named GP is please contact reception, if you feel that you wish to change your allocated GP, we will endeavour to accommodate your request at reception.


 

(Site updated 11/08/2020)
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