Non-urgent advice: Additional Services
We are working with other local practices to provide additional services and appointments for our patients.
This means that we are routinely offering appointments at another practice/location. We encourage patients to accept the appointment recommended by the receptionist for your problem to support the best use of our services.
All of the services offered are part of our practice service regardless of the location they are provided from.
We encourage patients to attend the local pharmacy for minor conditions and ailments.
How can I book an appointment?
You can book an appointment at the Practice in a number of ways.
When contacting the surgery you will be asked for a reason for the call and our receptionist patient advisers will direct you to the most appropriate appointment type.
Patients can book appointments:
- Telephone - 01925 650226 (option 1)
- Online - using Systm Connect (From 8.00am to 6.30pm) Please note this is not for urgent requests and you will receive a response from the practice within 48 hours.
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Face to Face (booking from 8.30am only) If you come down at 8.00am, we are unable to guarantee a same day appointment or an appointment with a specific clinician. Patients will be given a ticket and offered the most appropriate appointment for their problem in number order of arrival, this may be at the practice or at another site/location.
Appointment types available
- General Practitioner
- Advanced Nurse Practitioner
- Remote Advanced Nurse Practitioner
- Advanced Clinical Practitioner
- First Contact Practitioner
- Acute Ailments
- Clinical Pharmacist
- Pharmacy Technician
- Practice Nurse
- Research Nurse
- Healthcare Assistant
- General Practitioner Assistant
- Home visits
Please note, our receptionist will direct patient appointments to the most appropriate clinician for your problem or appointment type needed. We politely request that you support us to make the best use of our resources, use our services appropriately and accept the appointment type that is recommended.
Same day GP appointments
We offer same day bookable face to face and telephone consultations for acute medical problems for unwell patients. Same day appointments are not to discuss routine problems or for booking routine queries such as test results, sick notes, referrals, private work or other routine queries.
For a same day appointment, please contact the surgery appointments line at 01925 650226 (option 1) at 8:30am
If you are regularly seeing a particular clinician or wish to see a specific clinician, we advise booking a routine appointment. We cannot guarantee a specific location or clinician when booking a same day appointment.
Routine GP appointments
We offer routine pre-bookable face to face and telephone consultations that are bookable two weeks in advance. These consultations are not for acutely unwell patients and are for ongoing medical problems that can wait, routine follow ups with a specific clinician or for test results, sick notes and other routine queries.
For a routine pre-bookable appointment, please contact the surgery appointments line 01925 650226 (option 1) after 10:00am
Online appointments
Online appointments - using Systm Connect (From 8.00am to 6.30pm)
Non urgent, will receive a response within 48hours
We may be able to deal with your problem/query remotely, if you require an appointment, the most appropriate clinician will be offered within a timescale suitable for your problem.
Emergency appointments
Each day we have an emergency on call doctor who deals with patients who have emergency problems that cannot wait until another day. When all our same day appointments are booked for the day and the practice and our extended services are full, our patient advisers will ask you if your problem is urgent for that day.
If your problem requires urgent attention that day, please advise our receptionists who will be able to help you. You will be asked a few questions by our receptionists to help our emergency doctor prioritise their emergency list for the day. Please provide as much information to the receptionist as possible.
Patients will receive a response from the doctor by 6:30pm that same day. Please note – the type of response you receive will be determined by the on call doctor. The response may be a telephone call, a request to attend for a face to face appointment, a message via reception, or information to your mobile/email in response to your problem.
Evening and weekend appointments
Enhanced access appointments outside of usual surgery hours are provided by our Primary Care Network.
Pre-bookable evening and weekend appointments with our clinical team at Bath Street health & Wellbeing Centre, Orford Jubilee Hub, Culcheth Medical Centre, Chapelford Medical Centre and Guardian Medical Centre
- 6:30pm to 8:30pm Monday to Friday
- 8:00am to 4:00pm Saturday
To access an enhanced access appointment please contact the Practice appointments line on 01925 650226 (option 1).
Please be aware that you will need to consent to share your medical record with the service.
Cancel your appointment
You can easily cancel an appointment with the following options:
Home visits
Home visits are for housebound or frail patients, and patients who are genuinely too ill to come into the surgery.
Lack of transport is not a valid reason for a home visit.
Where possible, requests for a home visit should be made before 10.30am.
Our patient advisers will ask the reason for the home visit as well as a number of other questions to help our doctors prioritise urgent cases.
Please note - Home visits are triaged by our doctors to the most appropriate clincian, this may be a doctor or a member of our multidisciplinary team such as the community matron, district nurse or paramedic.