Our timescale for completing routine prescription requests is 48hours. Please remember to order your medication in good time.
Routine prescriptions are available for collection at the pharmacy 48hours from ordering, after 3pm.
If you have forgotten to order your prescription or if you require emergency medication; please contact the prescription department on:
01925 650226 (option 3) between 9:30am - 12:00pm & 2:00pm - 3:00pm.
If you require assistance outside of these times, please contact reception on:
01925 650 226 (option 1)
Urgent requests will be passed to the on call GP to review.
The GP may review urgent medication requests and decide they are not-urgent for that day. If this is the case you will be informed by the practice, usually by SMS message.
Urgent Prescription Monitoring Policy
There as been an alarming increase in the number of patients who are making repeat requests for urgent medications at the practice.
We have therefore implemented an urgent prescription monitoring policy.
The policy is intended to notify patients, offer patients support where needed and inform them of the implications should this continue.
Due to the workload of the on call GP and pressures on the service, we are not always able to meet the demand of urgent medication requests.
If you repeatedly request prescriptions on an urgent basis, you may be considered for removal from the practice list.