Online consultations information and frequently asked questions

Please note - you can get both clinical and administrative help through this option.  Once capacity has been reached then e-consults will be switched off till the following day.

eConsult is our online consultation service that we offer to our patients. This allows patients to submit their symptoms or requests to their own GP electronically, this also offers NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital and online triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.

eConsult lets our patients consult with their GP online by completing a quick form that is sent by the patient and reviewed by the practice. eConsult also directs patients to self-help, pharmacy advice and local self-referral services.

You will receive a response to your eConsultation by 6:30pm the next working day.

Research shows that 70% of requests are closed without the need for a face-to-face appointment. You can get NHS based help via eConsult at any time during our opening hours. 

Completing an eConsultation may be useful for patients who are unable to call to book an appointment over the telephone or who are unable to come in to the practice. 

The eConsult Clinical Governance Board ensures a robust red flagging system is applied to every patient request. If the online consultation flags for you to attend another service or to contact the GP practice more urgently, please do this and our patient advisers will be happy to assist you. 

eConsult is fully compliant and uses the highest security standards to ensure our patients’ information and data is always secure. All completed eConsultations are transferred on a secure system to the medical centre and are filed securely in your medical record. 

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