Complaints and compliments

We are always delighted to hear complements on things that we are doing well. You can provide us with a compliment by clicking here and leaving a review on the NHS Choices website. 

Informal Complaints

If you experience any difficulties, have any concerns or a complaint, this can be raised with Hannah Glyde our Practice Manager. Please contact the medical centre on 01925 650226 (option 6) to ask to speak with the Practice Manager. Or, if you are in the medical centre, please present at reception and ask to speak with the Practice Manager in person. If Hannah is not available at that time, a message will be passed on to return your call.

We aim to return calls to patients with difficulties, concerns, or complaints within one working day. If after speaking with the Practice Manager you wish to progress your complaint to a formal complaint, this can be arranged for you. 


Formal Complaints

Formal complaints can be raised either verbally or in writing. Formal complaints can be raised verbally by following the above procedure. If you wish to make a formal complaint in writing, please address this to Hannah Glyde (Practice Manager) and post your complaint to the medical centre or hand this in to reception. We do not have an email account for patient use; therefore, we cannot provide email addresses for complaints to be sent to electronically.

We aim to acknowledge all formal complaints within two working days. All formal complaints will receive an individual response time, and this will be communicated to you in your acknowledgement letter. 

If you remain dissatisfied after receiving your formal complaint response, you may appeal to the Information Commissioners Office. Details of how to do this, including support available, will be supplied with our reply.


We are always pleased to receive suggestions/feedback that would help improve patient care or experience when accessing and using our services. Suggestions and feedback can be raised by 

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