Prescriptions & Medicines

Patients can order prescriptions:

• Online - by clicking the order your prescription online button above
• In person - we have a box for requests located in the entrance area of the surgery
• By post 
• Directly with your chemist - this is only an option if you are considered vulnerable and unable to order and manage your medications yourself. Many chemists offer a collect and deliver prescriptions, please contact your local chemist directly for further information.

Unfortunately, we DO NOT accept repeat prescriptions over the telephone. 

Prescription requests are processed within 2 working days.

If your order is placed after 3pm it will not be processed until the following day and will be ready after 3pm, 2 working days later.

All precriptions are electronic and green paper prescriptions can no longer be collected in person from the practice. Your prescription will be sent automatically to your nominated pharmacy for you to collect. 

Pharmacy dispensing times vary, please contact your pharmacy for clarification when you can collect your prescription if required.

You can still get your prescription. Please ask the pharmacist where your medication is currently at to provide you with the token number or paper barcode. You can then give this number or token to another pharmacy who will be able to dispense your medication for you. 

If you are having difficulty getting your token number or barcode from your pharmacy: 

Please contact our prescriptions team on:

01925 650226 (option 3) between 9:30am - 12:00pm & 2:00pm - 3:00pm.

If outside of these times, please contact reception on:

01925 650226 (option 6)

Advise the call handler which prescription you need and ask to be provided with the token number. You can provide any pharmacy with this token number and they will be able to dispense it for you. Even if your medication is at another pharmacy. 

If you have forgotten to order your prescription or if you need emergency medication, please contact the prescription department on:

01925 650226 (option 3) between 9am - 12:00pm & 1:30pm - 3:30pm.

If you require assistance outside of these times, please contact reception on:

01925 650226 (option 6)

Urgent requests will be passed to the on call GP to review.

The GP may review urgent medication requests and decide they are not-urgent for that day. If this is the case you will be informed by the practice, usually by SMS message.

Please remember to order your medication in good time.

Unfortauntely our medical centre is unable to offer any reimbursement to patients for costs incurred should a prescribing error occur. 

If you receive Universal Credit and meet all the criteria to be entitled to help with health costs but did not get a refund form (FP57), contact the NHS Business Services Authority. They'll consider applications for refunds on a case-by-case basis.

If you paid for a prescription prepayment certificate (PPC) and have become exempt from paying for prescriptions, you may be able to get some or all of the money back for your PPC.

The NHS Business Services Authority website explains how to claim a refund for the PPC fee.

You can also call the Department of Health and Social Care publications order line on 0300 123 0849 to order a leaflet.

You must apply for a refund within 3 months of paying the prescription charge.

All of our registered patients now have online access to their medical records using the NHS app or SystmOnline. We would encourage patients to have an awareness of the medication they are taking, to check their medical records to make sure that they have access to the medication they need (under the repeat medication section) and make sure this is accurate and up to date. 

If you think that your medication list is not up to date or if you notice and problems or discrepancies, please contact reception and ask for a telephone call with our Clinical Pharmacist who is best placed to check your medication with you. 

When collecting your medication from the pharmacy, we would also encourage patients to check that they are receiving the item(s) and medication they are expecting. 

All precriptions are now electronic, and green paper prescription can no longer be collected in person from the practice. 

Your prescription will be sent automatically to your nominated pharmacy for you to collect. 

Pharmacy dispensing times vary, please contact your pharmacy for clarification when you can collect your prescription if required.

More information on the EPS service can be found at: https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/electronic-prescriptions/

All prescriptions are electronic and have a token number so they can be tracked, transferred and cancelled if needed. 

If you wish to collect your prescription from a different pharmacy, your pharmacy can provide you with the token number to give to a different pharmacy to get your prescription. 

If you are having problems getting your prescription token number from your pharmacy, please contact our prescriptions team on 01925 650226 (option 3) and we can send you your prescription token number to give to your pharmacist. 

Patients can check and change their nominated pharmacy online.

Patients can approach a pharmacy and ask to be nominated to collect prescriptions from their pharmacy.

If you have a nominated pharmacy, your prescription will be transferred automatically to collect from your chosen pharmacy.

There as been an increase in the number of patients who are making repeat requests for urgent medications at the medical centre. Due to this, we have put an urgent prescription monitoring policy in place.

The policy is intended to;

• Notify patients that we are aware of their urgent medication requests
• Provide education on ordering medications
• Offer patients support in case this is needed
• Inform patients of actions that may be taken should this continue.

Due to the workload of the on call GP and pressures on the service, we are not always able to meet the demand of urgent medication requests. If you repeatedly request prescriptions on an urgent basis, you may be considered for removal from the practice list.

Most adults in England have to pay prescription charges.

Some items are always free, including contraceptives and medicines prescribed for hospital inpatients.

From the 1st May 2024 the prescription chargewill be £9.90 per item.

A prescription prepayment certificate (PPC) could save you money on NHS prescription costs:

• a 3-month PPC costs £32.05
• a 12-month PPC is £114.50

Click here for more information.

Click here to check if you are eligible for free prescriptions. 

Please attend the medical centre and ask for an FP92A form to apply for a medical exemption certificate.

When complete, please return this back to reception. Your GP will check and sign the form to confirm that your statement is correct. 

Your certificate will be valid from 1 month before the date the NHS Business Services Authority receives the application form.

The MedEx lasts for 5 years and then needs to be renewed. You may receive a reminder that your certificate needs to be renewed.

If you do not receive a reminder, it's your responsibility to make sure it's renewed.

Check if your exemption certificate is valid

If you know you'll have to pay for a lot of NHS prescriptions, it may be cheaper to buy a prescription prepayment certificate (PPC) – effectively a prescription "season ticket".

A PPC covers all your NHS prescriptions, including NHS dental prescriptions, no matter how many items you need.

But it does not cover the cost of other health items, such as the provision of wigs and fabric supports, which are only provided through the hospital service.

There are 2 PPC options to choose from:

1. The 3-month PPC costs £31.25 and will save you money if you need more than 3 prescribed items in 3 months.
2. The 12-month PPC costs £111.60 and will save you money if you need more than 11 prescribed items in a year.

Click here for more information. 

Click here to check if you are eligible to receive free prescriptions. 

• NHS Help with Health Costs helpline: 0300 330 1343
• Prescription services helpline: 0300 330 1349
• Queries about medical exemption certificates: 0300 330 1341
• Queries about prescription prepayment certificates (PPCs): 0300 330 1341
• Queries about tax credit certificates: 0300 330 1347
• Call 0300 123 0849 to order a paper copy of the HC12, HC5 and HC1 (SC) forms