Prescriptions & Medicines

How can we help you? 

Patients can order prescriptions:

  • Online - by clicking the order your prescription online button above
  • In person - we have a box for requests located in the entrance area of the surgery
  • By post 
  • Directly with your chemist - this is only an option if you are considered vulnerable and unable to order and manage your medications yourself. Many chemists offer a collect and deliver prescriptions, please contact your local chemist directly for further information.

Unfortunately, we DO NOT accept repeat prescriptions over the telephone. 

Prescription requests are processed within 2 working days.

Ordered Monday before 3pm 

Collect after 3pm on Wednesday at pharmacy 

Ordered Tuesday before 3pm 

Collect after 3pm on Thursday at pharmacy 

Ordered Wednesday before 3pm 

Collect after 3pm on Friday at pharmacy 

Ordered Thursday before 3pm 

Collect after 3pm on Monday at pharmacy 

Ordered Friday before 3pm 

Collect after 3pm on Tuesday at pharmacy

Ordered over the weekend 

Collect after 3pm on Wednesday at pharmacy 

 

If your order is placed after 3pm it will not be processed until the following day and will be ready after 3pm, 2 working days later.

All precriptions are electronic and green paper prescriptions can no longer be collected in person from the practice. Your prescription will be sent automatically to your nominated pharmacy for you to collect. 

Pharmacy dispensing times vary, please contact your pharmacy for clarification when you can collect your prescription if required.

You can still get your prescription. Please ask the pharmacist where your medication is currently at to provide you with the token number or paper barcode. You can then give this number or token to another pharmacy who will be able to dispense your medication for you. 

If you are having difficulty getting your token number or barcode from your pharmacy: 

Please contact our prescriptions team on:

01925 650226 (option 3) between 9:30am - 12:00pm & 2:00pm - 3:00pm.

If outside of these times, please contact reception on:

01925 650226 (option 6)

 

Advise the call handler which prescription you need and ask to be provided with the token number. You can provide any pharmacy with this token number and they will be able to dispense it for you. Even if your medication is at another pharmacy. 

If you have forgotten to order your prescription or if you need emergency medication, please contact the prescription department on:

01925 650226 (option 3) between 9:30am - 12:00pm & 2:00pm - 3:00pm.

If you require assistance outside of these times, please contact reception on:

01925 650226 (option 6)

Urgent requests will be passed to the on call GP to review.

The GP may review urgent medication requests and decide they are not-urgent for that day. If this is the case you will be informed by the practice, usually by SMS message.

Please remember to order your medication in good time.

Electronic prescriptions infomation 

All precriptions are now electronic, and green paper prescription can no longer be collected in person from the practice. 

Your prescription will be sent automatically to your nominated pharmacy for you to collect. 

Pharmacy dispensing times vary, please contact your pharmacy for clarification when you can collect your prescription if required.

More information on the EPS service can be found at: https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/electronic-prescriptions/

All presriptions are electronic and have a token number so they can be tracked, transferred and cancelled if needed. 

If you wish to collect your prescription from a different pharmacy, your pharmacy can provide you with the token number to give to a different pharmacy to get your prescription. 

If you are having problems getting your prescription token number from your pharmacy, please contact our prescriptions team on 01925 650226 (option 3) and we can send you your prescription token number to give to your pharmacist. 

Patients can check and change their nominated pharmacy online.

Patients can approach a pharmacy and ask to be nominated to collect prescriptions from their pharmacy.

If you have a nominated pharmacy, your prescription will be transferred automatically to collect from your chosen pharmacy.

Prescription policies

There as been an alarming increase in the number of patients who are making repeat requests for urgent medications at the practice. Due to this, we have put an urgent prescription monitoring policy in place.

The policy is intended to;

  • Notify patients that we are aware of their urgent medication requests
  • Provide education on ordering medications
  • Offer patients support in case this is needed
  • Inform patients of actions that may be taken should this continue.

Due to the workload of the on call GP and pressures on the service, we are not always able to meet the demand of urgent medication requests. If you repeatedly request prescriptions on an urgent basis, you may be considered for removal from the practice list.

Accessibility tools

Return to header